Return and Refund Policy

Last updated: September 24, 2026

At Lomooro, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return it within 30 days of delivery in accordance with the conditions below.

1. 30-Day Return Policy

You have 30 days from the date you purchase your order to request a return.

To be eligible for a return, the item must be returned in its original condition, with all original packaging and accessories where applicable.

To start a return, contact us at:

support@lomooro.com

Please include your order number and the reason for your return.

2. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required to be covered by applicable law, the customer is responsible for the cost of return shipping.

Please contact us before sending a product back so that we can provide the appropriate return instructions.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Your refund will include the amount paid for the returned product and, where required by applicable law, the original standard delivery cost. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable.

Refunds will be processed without undue delay and within the period required by applicable law.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at:

support@lomooro.com

Please include your order number and photographs showing the issue where appropriate.

We will provide instructions for resolving the issue. Depending on the circumstances and applicable law, you may be entitled to a replacement, repair, price reduction or refund.

5. Items That Cannot Be Returned

Certain products may not be eligible for return where an exception applies under applicable law, including certain:

• Personalised or custom-made products
• Sealed products that cannot be returned for health or hygiene reasons once opened
• Perishable products
• Other products for which the statutory right of withdrawal does not apply

Any applicable exception will be communicated before purchase where required.

6. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, colour or variation, you may return the original item in accordance with this policy and place a new order.

7. Statutory Consumer Rights

Nothing in this policy limits any mandatory rights you have under applicable consumer protection laws.

For customers in the European Union, the statutory right of withdrawal for online purchases generally provides a 14-day period to withdraw without giving a reason. Our 30-day return policy provides an additional period beyond that statutory minimum, subject to the conditions stated in this policy.

8. Contact

For return and refund requests, please contact:

Lomooro
Email: support@lomooro.com

Please include your order number so that we can process your request as quickly as possible.